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Last updated: January 12, 2026

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1. Introduction

THEO Medical (“we”, “our”, or “us”) is committed to protecting the confidentiality and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with applicable Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Law 25.

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2. Information We Collect

We may collect the following types of personal information:

• Identification information (e.g., name, date of birth)

• Contact information (e.g., email address, mobile phone number, mailing address)

• Health-related information required for participation in clinical studies

• Appointment and scheduling information

• Communication preferences (e.g., SMS, phone, email)

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3. Use of Information

We use personal information for the following purposes:

• To manage patient and research participant records

• To schedule and manage appointments

• To communicate with you regarding your care or study participation

• To send appointment confirmations, reminders, and cancellations

• To comply with legal, regulatory, and ethical obligations

• To improve our services

We do not use personal information for unsolicited marketing purposes.

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4. SMS Communications

If you provide your mobile phone number and select SMS as your preferred method of communication, you consent to receive transactional text messages from THEO Medical.

These messages may include:

• Appointment confirmations

• Appointment reminders

• Appointment cancellations or updates

Message frequency varies depending on your scheduled appointments.
Standard messaging and data rates may apply.

You may withdraw your consent at any time by updating your communication preferences or by contacting us.

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5. Consent

We collect, use, and disclose personal information with your consent, except where permitted or required by law.

Consent may be obtained:

• During registration

• Through consent forms

• By selecting your communication preferences

You may withdraw your consent at any time, subject to legal or contractual restrictions.

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6. Disclosure of Information

We do not sell or rent your personal information.

We may disclose your information to:

• Authorized healthcare professionals and research staff

• Regulatory authorities where required

• Service providers (e.g., secure hosting, communication services), under strict confidentiality agreements

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7. Data Security

We implement administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, theft, or disclosure.

These measures include:

• Secure access controls

• Encryption where appropriate

• Role-based access restrictions

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8. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and regulatory requirements.

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9. Your Rights

You have the right to:

• Access your personal information

• Request correction of inaccurate information

• Withdraw your consent (where applicable)

• Request information on how your data is used

Requests may be submitted using the contact information below.

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10. Third-Party Services

We may use third-party service providers (e.g., cloud platforms, SMS services) to support our operations. These providers are contractually required to protect your information.

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11. Contact Us

For any questions regarding this policy or your personal information:

THEO Medical
Email: info@theomedical.ca
Phone: 514-612-0036
Website: https://theomedical.ca

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12. Changes

This policy may be updated periodically. Any changes will be posted on this page with an updated revision date.

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13. Governing Law

This policy is governed by the laws of Canada and the Province of Quebec.